FAQS

 Tel: 951.735.1015
Contact Us

 1791 Railroad Street
Corona, CA 92880

 M-F: 8am – 4pm PST/PDT
Sa-Su: Closed

For immediate service please call.

Filtration Information

What do Sprite units remove from the water?

Our Chlorgon filtration media removes:

  • Free Chlorine (Cl-)
  • Combined Chlorine (Sodium Hypochlorite)
  • Hydrogen Sulfide (rotten egg smell)
  • Iron oxide (rust water)
  • Dirt, sediment
  • Odors

…plus, it’s pH balanced! Our units have been NSF Certified to Standard #177 for free chlorine removal. To learn more about the reduction-oxidation process Sprite filters utilize, please visit our Filtration Technology page.

While free chlorine is converted to a harmless chloride, our filters handle iron oxide filtration slightly differently. Iron oxide in a shower setting is often described as “brown or rust water” and deposits onto the filtration media, where it will remain until the next shower. We recommend flushing the filter in warm water for a minute or two at the beginning of each shower to “reset” the media. If there is a high concentration of iron oxide in your water, a whole-house filtration system designed specifically for iron removal may best suit your needs.

Can I recycle used filter cartridges?

Yes, our cartridges are recyclable. We have two easy steps to follow:

  1. Carefully poke a hole in the screen of the cartridge and empty the contents into garden soil or compost heap.
  2. Place the filter cartridge in with recyclables.
What’s included?

All Sprite Shower systems include one replaceable filter cartridge. Additional replaceable filter cartridges are purchased separately.

For Universal Shower Filters, purchasing the showerhead is optional. Thanks to its universal threading, these filters accommodate showerheads from any number of manufacturers. This allows you to keep your existing showerhead and easily integrate filtration into your current set up.

Hand Held systems include the filter handle, hose and bracket.

Will the unit fit my pipe or shower head?

Sprite units were manufactured to fit standard 1⁄2 inch NPT threading – the current industry standard. Buildings with significantly older plumbing might require an adapter.

Showerheads made to the current industry standard will thread onto our universal units. We estimate the best fit with a showerhead whose attachment site is approximately 1⁄2 inch in length.

What is your warranty policy?

A one-year limited warranty on the ABS food-grade plastic housings is standard with proof of purchase for U.S. customers. Sprite’s all-brass units have a five-year limited warranty. These include Sprite’s Brass Extension Arms, Slim-Line Brass and High Output Brass units (SLB, HOB, FX). Please note that use of a shut-off valve between a universal filter (such as the Slim Line 2 or High Output 2) and showerhead voids the warranty.

To obtain return authorization, please contact us. Further warranty information can be found here.

What does the black dot on the cartridge wrapper mean?

The black dot is meant to symbolize that the copper-gold colored filtration media turning dark black and is a good visual indicator that it is time to replace the filter. Due to the process of oxidation with the air that begins once the filtration media touches water, the copper-gold colored media will go through stages of dulling into shades of brown and grey before becoming black. Higher concentrations of chlorine or iron oxides in the water can speed the darkening process, as well. The dot on the wrapper does not change color.

Do you have any suggestions for a unit leaking from where it attaches to the shower arm?

Most often, a leak at this point is due to over-tightening on the shower arm or a missing black rubber washer. Over-tightening will cause the washer to flatten, restricting water flow and often causing water to escape between the threading of the unit and shower arm. Carefully back the unit off a quarter of a turn until the leaking stops. Replacement washers are available free of charge under your unit’s warranty conditions (usually one year with proof of purchase), or are available for purchase with an o-ring set via phone or on our parts page.

If the washer is present and experimenting with placement on the shower arm yields no change, it may be that the connection between the unit and shower arm is loose. This can be corrected with a wrap or two of white teflon plumber’s tape. A small spool of this tape is often included with our units.

Do you have any suggestions for a unit leaking from the center?

A leak from where the two housing halves twist together is usually caused by warped or pinched o-rings. The o-rings sit inside of the housing, one on each side of the replaceable filter cartridge. Make sure they are seated flat and are not dried out. These two rubber parts need to be coated in a layer of vaseline or other petroleum-based lubricant at the time of filter replacement. Using a q-tip can help make the experience a quick and tidy one. Replacement o-rings are available free of charge under your unit’s warranty conditions (usually one year with proof of purchase), or are available for purchase via phone or on our parts page.

If your unit is a hand-held, the o-rings are located on the replacement filter itself. While there will be no need to worry about them sitting flat in this case, they should still be lubricated for maximum seal and ease of removal at the time of replacement.

Cartridges left past their change date, paired with a shut off valve between the filter and head (please note this voids the warranty on the housing) or under particularly sediment-heavy conditions may crack. As the blue cartridge wrapper tends to keep the cartridge together under these conditions and prevents media from spilling into the unit, it may not be immediately apparent that a crack has occurred. Removing the wrapper will allow for a thorough inspection of the cartridge. In this case, replacing the cracked cartridge should solve the leak.

I've tested the water after it runs through the filter and the chlorine levels are still high. What's going on?

Be sure you are using the correct testing method for Free Chlorine Reduction! There are two common testing kits: OTO and DPD. OTO does NOT measure free chlorine, instead outputting total combined chlorine. Our filters cause free chlorine to combine and become a harmless salt – thus making them “combined”. Please purchase a DPD testing kit to accurately test water from your Sprite filters for free chlorine removal. DPD#1 (for Free Available Chlorine) must be used, as opposed to DPD #3 (for Total Chlorine, which includes combined chlorine).

Is it normal for small golden flakes to be inside my unit or on the end-stickers of my new cartridge?

Parts of our filtration media are thin and brittle, meaning they can break down into smaller pieces through our mixing process and transport. It’s not uncommon to notice that some of the fines have escaped through the screen. We recommend running warm water through the unit for one or two minutes before first use of a filter, which should flush out all of the smallest media.

What is your return policy?

Sprite accepts returns of new product within 30 days of purchase. To open a warranty ticket, please contact us. If you did not order directly from Sprite, please contact the company you made your purchase from (their policy may vary). We are incapable of refunding a purchase made through a third party as we do not have your payment information.

For more information, visit our Returns Policy and Warranty Policy pages.

Why do I pay tax when purchasing from your store?

California passed a law requiring online and phone purchases from businesses within the state to be treated equally with sales made in retail stores, which means collecting sales tax. For more information, visit the Internet Sales section of the California Board of Equalization.

Where else can I purchase Sprite products?

Our products can be purchased from various retailers both online and in-store. A list of some retailers within the United States can be found on our Retailers page, while our International Distributors page should help our overseas customers.

Will my contact information stay private?

Yes. We do not give or sell your information to third parties. You will only be contacted regarding orders you purchase or inquiries you place – unless you’ve signed up for our newsletters, of course. You can opt-out of our communications at any time.

How does this site use cookies?

Cookies are small pieces of data saved to your computer as .txt files by a browser. They help a site remember information, such as log-in names or data entered into a form field. There are a few different kinds of cookies, but most common are persistent cookies and session cookies. Session cookies are not saved to the hard drive; they’re stored in the computer’s memory and are deleted when the browser closes. Persistent cookies are stored on the hard drive and remain from session to session until the user manually clears their browser cookies.

Sprite uses cookies primarily for remembering settings for aesthetic purposes. For example, one of our persistent cookies lets us know if you’ve already seen the promotional or mailing list pop-ups when you visit the site so that the solicitation doesn’t appear every time you visit. We use another cookie to store wishlist items. These cookies’ filenames tend to begin with “basel_”. We also use Google Analytics, which helps us analyze site traffic such as how users found us. These cookies’ filenames begin with “__ut”. You can read about Google Analytics here and how to opt-out here.

For more information on cookies, including how to manage them, we recommend learning more.

5 PROJECTS IN DEVELOPMENT
40 YEARS IN BUSINESS
23 LIFETIME NUMBER OF U.S. PATENTS
2732 ANSWERED QUESTIONS